Terms and Conditions
These Terms and Conditions ("Agreement") govern your use of the website and gaming services provided by Luckydreams Casino ("the Company", "we", "us", "our") accessible at www.luckydreams.com ("the Website"). By registering an account, accessing, and using the Website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of this Agreement, you must not use the Website or its services. These Terms and Conditions are intended for residents of New Zealand.
Eligibility and Account Registration
To access and use the Website, you must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher. By creating an account, you warrant that you meet this requirement and that you are legally permitted to use our services under the laws applicable to you. You are responsible for ensuring that your use of the Website is lawful in your jurisdiction.
During account registration, you must provide accurate, current, and complete information, including but not limited to your name, date of birth, address, and valid contact details. You are required to update your information if it changes. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. The Company reserves the right to refuse registration or to close any account at its discretion.
Account Verification and Security
We may require you to verify your identity, age, address, and payment methods at any time. This process may include submission of identification documents and other information as deemed necessary. Failure to comply with verification requests may result in suspension or closure of your account and/or withholding of funds.
You must notify us immediately if you suspect unauthorized use of your account or any security breach. The Company will not be liable for any losses incurred as a result of unauthorized access to your account due to your failure to maintain the security of your login details.
Prohibited Activities
You agree not to use the Website or services for any unlawful, fraudulent, or prohibited purpose. This includes, but is not limited to: opening multiple accounts; providing false or misleading information; attempting to manipulate or exploit the Website or games; colluding with other users; using automated systems or software to participate in games; and engaging in money laundering or other criminal activities.
Deposits, Withdrawals, and Payments
You may deposit funds into your account using the payment methods available on the Website. All deposits must be made from payment sources registered in your name. Deposited funds must be used for participating in games and may be subject to minimum and maximum transaction limits. Withdrawals are processed in accordance with our withdrawal policy and may require identity verification. The Company reserves the right to withhold or delay payments if fraudulent activity is suspected or if legal obligations require it.
All transactions are monitored for compliance with anti-money laundering regulations and applicable laws. Any suspicious activity may be reported to the relevant authorities and may result in the closure of your account and forfeiture of funds.
Bonuses and Promotions
All bonuses, promotions, and special offers are subject to specific terms and conditions as outlined on the Website and may be amended or withdrawn at any time at the Company's discretion. Wagering requirements and other restrictions may apply. Misuse of bonuses or breach of promotional terms may result in cancellation of bonuses, refusal of withdrawals, or closure of your account.
Responsible Gaming
Luckydreams Casino is committed to promoting responsible gaming practices. You may set personal limits on deposits, losses, and session times through your account settings. If you believe you have a gambling problem, you may request self-exclusion or seek assistance from recognized support organizations. The Company reserves the right to impose limits or exclude users at its own discretion for the purpose of responsible gaming.
Intellectual Property
All content, trademarks, logos, graphics, and software on the Website are the property of the Company or its licensors and are protected by intellectual property laws. You may not copy, distribute, modify, or use any part of the Website or its content without prior written consent from the Company.
Limitation of Liability
The Company provides the Website and services on an "as is" and "as available" basis. To the maximum extent permitted by law, the Company excludes all warranties, representations, and liability for any loss or damage arising from your use of the Website, including but not limited to interruptions, delays, errors, or loss of data. Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence or for fraudulent misrepresentation.
Privacy and Data Protection
Your personal data is processed in accordance with our Privacy Policy, which outlines how we collect, use, store, and protect your information. By using the Website, you consent to such processing and warrant that all data provided by you is accurate.
Termination and Suspension
The Company reserves the right to suspend or terminate your account at any time and for any reason, including breach of these Terms and Conditions, suspected fraudulent activity, or non-compliance with legal obligations. Upon termination, your right to access the Website will cease, and any funds in your account may be forfeited in accordance with applicable law.
Changes to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on the Website and will become effective immediately upon posting. Your continued use of the Website after such changes constitutes acceptance of the updated Terms and Conditions. It is your responsibility to review this Agreement periodically.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of New Zealand.
Contact Information
If you have any questions or require further information regarding these Terms and Conditions, please contact our customer support team via the channels provided on the Website.